Terms and Conditions

Terms and Conditions — Ideal Nursing Home

Welcome to **Ideal Nursing Home**. These Terms and Conditions govern your use of our website, online services, appointment facilities, and other digital services provided by Ideal Nursing Home (“Hospital,” “we,” “our,” or “us”).

By accessing our website or using our services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of the website or applicable service.

## 1. About Our Services

Ideal Nursing Home provides healthcare and related medical services through qualified healthcare professionals and authorized staff.

Information available on our website is provided for general informational purposes. Website content should not be considered a substitute for professional medical diagnosis, examination, treatment, or medical advice.

## 2. Medical Emergencies

Our website and online services should **not** be used for emergency medical care.

If you are experiencing a medical emergency, please contact the appropriate emergency medical service or visit the nearest emergency medical facility immediately.

Do not rely on website forms, emails, appointment requests, or other online communications for urgent medical assistance.

## 3. Appointments

Where online appointment booking is available:

* Appointment requests are subject to availability.
* Submission of an appointment request does not necessarily guarantee an appointment until confirmed by the Hospital.
* Appointment times may occasionally change due to medical emergencies, doctor availability, or other circumstances.
* Patients may be required to provide accurate contact and identification information.
* The Hospital reserves the right to reschedule or cancel appointments when reasonably necessary.

Patients are encouraged to arrive on time and bring any required medical records, prescriptions, identification, insurance documents, or other relevant information.

## 4. Patient Information

Users are responsible for providing accurate and complete information when using our services.

Providing incorrect, incomplete, or misleading information may affect the delivery of healthcare services.

Patients should promptly inform the Hospital if their contact details, medical information, insurance information, or other relevant information changes.

## 5. Medical Treatment

Medical treatment decisions are made by qualified healthcare professionals based on the patient's individual circumstances.

Information published on our website, including information about diseases, treatments, medicines, procedures, doctors, departments, or healthcare services, is intended for general information only and may not apply to every patient.

No information on the website creates a doctor-patient relationship unless such a relationship has been formally established through the Hospital's healthcare services.

## 6. Fees and Payments

Charges for medical services, consultations, procedures, investigations, medicines, room or bed facilities, and other services may vary depending on the services provided.

Patients may be required to pay applicable charges in accordance with the Hospital's billing policies.

Where online payment facilities are provided, payments may be processed through authorized third-party payment service providers. Additional terms may apply to such transactions.

## 7. Website Content

We make reasonable efforts to keep information on our website accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, current, or error-free.

Hospital services, doctors, departments, timings, fees, facilities, and other information may change without prior notice.

## 8. Intellectual Property

Unless otherwise stated, the content of this website, including:

* Hospital logos and branding
* Text
* Images
* Graphics
* Website design
* Documents
* Icons
* Software and other materials

is owned by or licensed to Ideal Nursing Home and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.

## 9. User Conduct

Users agree not to:

* Use the website for unlawful purposes.
* Provide false or misleading information.
* Attempt to gain unauthorized access to the website or its systems.
* Introduce malicious software, viruses, or harmful code.
* Interfere with the operation or security of the website.
* Attempt to access another person's account or personal information.
* Use automated systems to scrape or collect website information without authorization.
* Use the website to harass, threaten, defame, or harm another person.

## 10. Communication

When you provide your phone number, email address, or other contact information, you authorize the Hospital to use appropriate communication channels for legitimate healthcare and administrative purposes, subject to applicable law and our Privacy Policy.

This may include:

* Appointment confirmations and reminders
* Reports or healthcare-related communications
* Billing information
* Hospital service updates
* Administrative notifications
* Other communications reasonably related to your healthcare

Where required, appropriate consent will be obtained for promotional communications.

## 11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment services, or other external resources.

Ideal Nursing Home does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

## 12. Privacy

Your use of our website and services is also subject to our **Privacy Policy**, which explains how we collect, use, store, and protect personal and medical information.

By using our services, you acknowledge that you have had an opportunity to review the applicable Privacy Policy.

## 13. Disclaimer

To the maximum extent permitted by applicable law, Ideal Nursing Home does not guarantee that:

* The website will always be available or uninterrupted.
* Website content will always be complete or error-free.
* The website will be free from technical problems or security vulnerabilities.
* Information provided through the website will be suitable for every individual circumstance.

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

## 14. Limitation of Liability

To the extent permitted by applicable law, Ideal Nursing Home will not be responsible for losses resulting from:

* Temporary website unavailability.
* Technical failures outside our reasonable control.
* Reliance on general information published on the website instead of obtaining appropriate professional medical advice.
* Unauthorized access resulting from circumstances beyond our reasonable control.
* Third-party websites, services, or payment platforms.

Nothing in these Terms is intended to limit rights or protections that patients have under applicable law.

## 15. Changes to Services and Terms

Ideal Nursing Home may modify, suspend, or discontinue any website feature or online service at any time when reasonably necessary.

We may also update these Terms and Conditions from time to time. Updated terms will be published on this page with a revised effective date.

Your continued use of the website after an update constitutes acceptance of the revised Terms and Conditions, to the extent permitted by applicable law.

## 16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of **India**.

Any disputes will be subject to the jurisdiction of the appropriate courts having jurisdiction over the location of Ideal Nursing Home, subject to applicable law.

## 17. Contact Us

If you have questions regarding these Terms and Conditions, please contact:

Ideal Nursing Home
Canaan Veng, Tuibuong, Manipur, India